SC USER

Ensuring standardisation work in ETSI reflects requirements of all users of ICT products and services, including consumers and businesses, network operators, service providers and individuals with special needs.

ETSI’s User Group Special Committee (SC USER) has a specific place within ETSI and the standardisation landscape. While other ETSI Technical Committees are focused on equipment, services, and technologies; SC USER examines the impacts on user behaviours and expectations within the ICT landscape, with the aim to improve the user’s experience.

Key areas of work

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Guidance for improved usage and to reduce the digital divide

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Analysis of the impacts of new technologies and usages on users at home and at work, and proposals to improve the user experience

 

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Complaints from users

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User-centric Approach in a Digital Ecosystem

  • What we do

    The experts working in USER groups are often also actors in other ETSI Technical Committees, and so are liaising with these committees. These include TC HF, TC CYBER, TC SAI, TC STQ and TC eHealth.

    The SC USER is also driven by academic researchers and experts from user associations.

    The role of the User Group is also specific within the ICT landscape: it needs to have close contacts with, on one hand, the technical committees developing technologies and services for the users, and on the other hand with administrations, regulators and users’ associations inside or outside ETSI. This includes groups like INTUG, ANEC and AFUTT.  

    Explore our Work Programme

Standards & documents

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  1. ETSI TR 104 027 V1.1.1 (2025-10) Published
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    User-Centric Approach in the digital ecosystem; The User Information System and Smart Customized Services; Concept, definition and services

  2. ETSI TR 103 875-2 V1.1.1 (2023-03) Published
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    User Centric approach in Digital Ecosystem; The Smart Interface; Part 2: Smart Identity: A Proof of Concept

  3. ETSI TR 103 875-1 V1.1.1 (2022-11) Published
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    User Centric Approach in Digital Ecosystem; The Smart Interface; Part 1: Smart Identity: user digital clone

  4. ETSI TR 103 437 V1.1.1 (2020-11) Published
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    USER; Quality of ICT services; New QoS approach in a digital ecosystem

Get involved

For participation inquiries or further information, please contact: [email protected]

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