Junior Applications Support & QA Engineer (M/F)

The European Telecommunications Standards Institute (ETSI), based in Sophia-Antipolis (06), is looking for a Junior Applications Support & QA Engineer on a permanent contract (CDI).

Based in Sophia Antipolis, ETSI is looking for a Junior Applications Support & QA Engineer to integrate into its ITC Division, within the Applications team.

The ideal candidate will help strengthen our internal software testing practices and provide support to end-users, while contributing to the design and implementation of our team’s QA strategy, under the supervision of a more senior team member. For this hybrid profile, typical tasks include providing level 3 support and conducting end-to-end testing across various applications, with the possibility of contributing to the implementation of test automation.

If you are detail-oriented, curious, and eager to learn and grow in this role that combines quality, user support, and functional issue investigation, we’d love to hear from you! Previous experience with SQL and test automation is highly valued and will be a strong advantage.

Activities

The Junior Applications Support & QA Engineer will assist in ensuring the quality, stability, and ongoing maintenance of IT applications through testing, issue investigation, and user support.

This role includes the following tasks:

  • Support end-users and help resolve technical or functional issues on-demand.
  • Reproduce and analyze reported behaviours.
  • Register defects in the development and maintenance team backlogs.
  • Liaise with software development engineers to propose solutions for users, with guidance.
  • Collaborate with the maintenance team to validate work delivered, for continuous improvement.
  • Write and run test cases and test plans.
  • Log and track bugs/defects and test results.
  • Perform manual end-to-end testing in collaboration with development and maintenance teams.
  • Help improve the maintenance team’s quality assurance (QA) processes and tools.
  • Support deployments and post-release checks.
  • Analyze feasibility and assist in proposing solutions for test automation.
  • Support the development of automated tests for critical applications.
  • Help create and maintain support documentation.
  • Ensure compliance with quality standards.

Profile

This hybrid role requires a proactive and user-centric profile, with a good understanding of web applications, the information model, and the tools used to manage it.

Candidatures are particularly welcome from individuals with the following profile:

  • Bachelor’s degree in computer science engineering or equivalent.
  • Experience in web applications testing.
  • Knowledge of data modeling, analysis, and transformation using appropriate languages (e.g., SQL, scripting languages) is highly valuable.
    Experience with REST API testing and troubleshooting is a plus.
  • Experience in supporting IT applications end-users, investigating their issues, and providing effective solutions.
  • Basic knowledge of backlog triaging and management tools (e.g., Azure DevOps).
  • Ability to work within an applications maintenance team using Kanban or similar agile frameworks.
  • Good communication skills, both written and oral, to collaborate effectively with users, product owners, and development teams.
  • Interest and experience in test automation tools is an advantage.
  • Fluency in English (both oral and written).

All applications (cover letter and C.V.) must be submitted through our online application form by 5 September 2025.