Special Committee (SC) User Group Activity Report 2022

Chair: Jean-Yves Monfort, AFUTT

Responsible for formalizing users’ views and requirements for other ETSI bodies, in order to improve standards and their relevancy.

The User Group Special Committee (SC USER) works with other ETSI committees to ensure that our standardization work reflects the needs of all users of ICT products and services, including consumers and businesses, network operators, service providers and individuals with special needs. It also liaises with external organizations such as the International Telecommunications Users Group (INTUG) or national such as AFUTT (Association Française des Utilisateurs de Télécommunications).

The committee has the primary responsibility to:

  • Produce reports on user requirements to support ETSI’s standardization work,
  • Interface with policy setting bodies in ETSI to transmit users' viewpoints on subjects of relevance to European Telecommunications Standardization,
  • Consult with other ETSI Technical Bodies on users' needs and concerns.

Published in November 2022, TR 103 875-1 is the first in a set of two Technical Reports that consider a user-centric approach in the digital ecosystem. This first deliverable presents an analysis of user requirements and various use cases, and describes the model of smart ID (Smart Identity) as a user ‘digital clone’. It also explores the different possibilities of using new technologies including Artificial Intelligence to achieve a smart identity.

It will be accompanied by a second Technical Report – with publication anticipated in 2023 – proposing a ‘Smart Identity’ for the digital ecosystem and demonstrating its feasibility with a Proof of Concept. This first step opens up future work on the ‘Smart Interface’. 

The Covid-19 pandemic demonstrated society’s reliance on digital platforms and services to support universal requirements for teleworking, online shopping, sharing vital information and simply keeping in touch. It also accentuated how users have become increasingly aware of the importance of quality of service (QoS) and the many factors contributing to it. Currently in development, a new Technical Report presents results of a survey conducted in different European countries, with an analysis based on different products, services and use cases that span e-learning, e-working, entertainment and communications. The report also identifies needs for standardization, regulation and innovation to answer to user needs.


See the full list of SC USER Work Items currently in development here.