User Interfaces

Introduction

The User Interface can be critical to the success or failure of an ICT (Information and Communication Technology) product or service.  The human factors experts who participate in ETSI technical committee Human Factors (HF) provide guides and standards for those involved in designing and evaluating User Interfaces. 

The particular aspects of User Interfaces being studied in ETSI were:

  • Internet
  • Mobile communications
  • Multimedia and Videotelephony
  • Network management
  • Numbering, and user identification

ETSI Technical Committee Human Factors (HF) paid particular attention to user experience when writing its guides and standards for User Interfaces.

Our Role & Activities

ETSI Technical Committee Human Factors (HF) is responsible for standards and guidelines dealing with ease of use and access to Information and Communication Technology (ICT).

ETSI is a leading force in developing standards that concentrate on the human element. ETSI HF has a special responsibility to ensure that the needs of all users 'including those who are older, younger or disabled' are considered.

Several ETSI Guides and Technical Reports have been published addressing the accessible User Interfaces. These include:

  • ES 202 130 'User Interfaces; Character repertoires, ordering rules and assignments to the 12-key telephone keypad', which identifies a common and language specific assignment and access solution for European characters from the 12-key telephone pads, including Greek and Cyrillic characters, also including sorting orders and the most common glyphs, e.g. the Euro sign and punctuation marks.
  • EG 202 048 'Guidelines on the multimodality of icons, symbols and pictograms', which outlines the requirements for the use of icons, symbols and pictograms in multimodal interfaces, with special emphasis on the needs of people with disabilities and the elderly.
  • EG 202 191 'Multimodal interaction, communication and navigation guidelines', which identifies key issues, solutions and actions for multimodal interaction, communication and navigation at the user interface with ICT systems and terminals.
  • EG 202 132 'Guidelines for generic user interface elements for mobile terminals and services', which provides guidance to ETSI, manufacturers and service providers on possible and beneficiary options to harmonize generic UI elements for mobile ICT terminal devices and services.
  • TR 102 125 'Potential harmonized UI elements for mobile terminals and services', which identifies common basic tasks and goals of users of mobile telecommunication terminal devices and services. It describes and analyses the set of basic common functions through which these goals are achieved and proposes the possible harmonization of user interface (UI) elements at the most basic level, without restricting the manufacturer's freedom to specify particular UI implementations.
  • ES 202 076 'Generic spoken command vocabulary for ICT devices and services', which specifies a minimum set of spoken commands required to control the generic and most common functions of ICT devices and services that use speaker independent speech recognition. It specifies the necessary and most common vocabularies to be supported by ICT devices and services for voice input, including command, control and editing.
  • EG 202 325 'User Profile Management', which establishes a set of guidelines relevant to users and their need to manage their user profiles for personalization of services and terminals to provide efficient communications.
  • TR 102 068 'Requirements for assistive technology devices in ICT', which gives guidance on the needs of older and disabled people for assistive technology devices and the requirements for the interconnection of such devices to ICT systems.

Standards

The following is a list of the last published ETSI standards on user interfaces.

A full list of related standards in the public domain is accessible via the ETSI standards search. Via this interface you can also subscribe for alerts on updates of ETSI standards.

For work in progress see the ETSI Work Programme on the Portal.

Standard No. Standard title.
TR 102 972 Human Factors (HF); User Interfaces; Generic user interface elements for 3G/UMTS mobile devices, services and applications
ES 202 076 Human Factors (HF); User Interfaces; Generic spoken command vocabulary for ICT devices and services
ES 202 130 Human Factors (HF); User Interfaces; Character repertoires, orderings and assignments to the 12-key telephone keypad (for European languages and other languages used in Europe)
ES 202 130 Human Factors (HF); User Interfaces; Character repertoires, orderings and assignments to the 12-key telephone keypad (for European languages and other languages used in Europe)
EG 202 416 Human Factors (HF); User Interfaces; Setup procedure design guidelines for mobile terminals and services
EG 202 132 Human Factors (HF); User Interfaces; Guidelines for generic user interface elements for mobile terminals and services
ES 202 130 Human Factors (HF); User Interfaces; Character repertoires, ordering rules and assignments to the 12-key telephone keypad
ES 202 076 Human Factors (HF); User Interfaces; Generic spoken command vocabulary for ICT devices and services