Human Factors and accessibility

Introduction

Human Factors is the scientific application of knowledge about the capacities and limitations of users with the aim of making products, systems, services and environments safe, efficient and easy to use.

The growing complexity of telecommunications services and equipment makes the human element more and more important. Human Factors is a key factor for the commercial success of any telecommunications product or service. However, currently a large portion of the population does not benefit from all information society’s opportunities. It follows that technology barriers need to be removed to ensure the access to products and services for the largest possible population.

ETSI is helping to achieve this objective in technical committee Human Factors (HF) by producing ETSI Standards and Guides and recommendations to promote e-accessibility.

Accessibility can be promoted:

  • Design for All approach where products are designed to be usable by all people, to the greatest extent possible, without the need for specialized adaptation;
  • Security and personalising the way users connect with products, for example, are critical in achieving eInclusion and eAccessibility. The goal is to enter a new era of ICT where services and devices can be personalised to meet the needs of every user, and not only those of the majority. 

Our Role & Activities

Our Technical Committee Human Factors (TC HF) champions the importance of ensuring that developments in technology are usable and accessible to all people in society, including the elderly, the young and those with disabilities. Adopting a ‘Design for All’ approach in product and standards development helps ensure that everyone has effective access to devices, systems and services. By widening access, it also enables companies to meet the needs of many more users, thus improving their competitive position in global markets.

As part of our work to promote e-Accessibility, we focus on support for the use of services and devices by people with cognitive impairments. Cognitive impairments are often related to old age, so those who are currently active and taking full advantage of ICT may experience major usability problems and digital exclusion when they are older, unless action is taken now. To this aim we develop guidelines on user interfaces and functionality to enable the effective use of tablets, smartphones etc. by users with a range of cognitive impairments, either on their own or with remote assistance.

Standards

The following is a list of the 20 latest published ETSI standards on human factors.

A full list of related standards in the public domain is accessible via the ETSI standards search. Via this interface you can also subscribe for alerts on updates of ETSI standards.

For work in progress see the ETSI Work Programme on the Portal.

Standard No. Standard title.
TR 103 349 Human Factors (HF); Functional needs of people with cognitive disabilities when using mobile ICT devices for an improved user experience in mobile ICT devices
EG 203 350 Human Factors (HF); Guidelines for the design of mobile ICT devices and their related applications for people with cognitive disabilities
TR 102 575 Human Factors (HF); An IP-based text telephony solution known as "Reliable RTT"
ES 202 975 Human Factors (HF); Requirements for relay services
EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe
EG 202 952 Human Factors (HF); Guidelines to identify "Design for All" aspects in ETSI deliverables
TR 101 552 Guidance for the application of conformity assessment to accessibility requirements for public procurement of ICT products and services in Europe
TR 101 550 Documents relevant to EN 301 549 "Accessibility requirements suitable for public procurement of ICT products and services in Europe"
TR 101 551 Guidelines on the use of accessibility award criteria suitable for public procurement of ICT products and services in Europe
EN 301 549 Accessibility requirements suitable for public procurement of ICT products and services in Europe
TR 102 575 Human Factors (HF); IP-based text telephony - as deployed in Scandinavia (and in some other countries)
SR 001 996 Human Factors (HF); An annotated bibliography of documents dealing with Human Factors and disability
TR 101 568 Human Factors (HF); A study of user context dependent multilingual communications for interactive applications
EG 202 848 Human Factors (HF); Inclusive eServices for all: Optimizing the accessibility and the use of upcoming user-interaction technologies
TR 102 849 Human Factors (HF); Inclusive eServices for all; Background analysis of future interaction technologies and supporting information
SR 001 996 Human Factors (HF); An annotated bibliography of documents dealing with Human Factors and disability
ES 202 642 Human Factors (HF); Personalization of eHealth systems by using eHealth user profiles (eHealth)
TR 102 762 Human Factors (HF); Intelligent Transport Systems (ITS); ICT in cars
EG 202 670 Human Factors (HF); User Experience Guidelines for real-time communication services expressed in Quality of Service terms
TR 102 783 Human Factors (HF); Web-based Guideline and Tutorial System for Real-time Communication Services; QoE (Quality of Experience) expressed in QoS (Quality of Service) terms; Supporting and maintenance information