Frequently Asked Questions

 

 

ETSI documentation service (publications, search, buy)
ETSI draft standards and meeting documents
Questions on contents of ETSI standards
Editing and Drafting support
My ETSI account and contact details
Voting systems and other tools
Validation, certification, testing, security algorithms/codes, MHP test suites
Legal (IPR, logo..)
IT related questions (network facilities, mailing lists, FTP site, security)
ETSI membership
Plugtests (interoperability)
Guidance by role in ETSI

ETSI documentation service (publications, search, buy)

How can I download ETSI standards free of charge?
Anybody (members and non-members) can do this via the ETSI Publications Download Area as follows:

  • In the 'Search for' field enter: keyword or document number
  • Select the 'Search' button
  • You will get the latest versions related to the requested query
  • If you select the 'All versions' check box, you will get a string with all versions related to the requested query
  • Select the [Download] button next to the requested document
    • Non-members: - In the [Email] field enter your identifier (needs to be validated the first time)
    • Members: - Click on [Submit] and when prompted for username and password enter your ETSI OnLine account details
  • Select the [Submit] button
  • Download the standard

I don't find the previous version of the standard
Make sure you select the 'All versions' check box

ETSI draft standards and meeting documents

How can I find draft documents which are not yet publicly available via the Publications Download Area?
You need to represent an ETSI member organization and can then access the relevant document area with your ETSI OnLine account (refer to ETSI membership)

Questions on contents of ETSI standards

I have a question concerning the technical contents of a specific ETSI standard. Who can I ask?
If you know the name of the technical committee that has produced the standard (e.g. ERM, TISPAN) you can identify the relevant Technical Officer via the web site
Otherwise, send your request to This email address is being protected from spambots. You need JavaScript enabled to view it.

I have an editorial comment on an ETSI standard. What should I do?
Please send your comment to This email address is being protected from spambots. You need JavaScript enabled to view it.


My ETSI account and contact details

How can I get access to the ETSI Server?
If you represent an ETSI member organization, you can apply for an ETSI OnLine (EOL) account via the web interface.

Can I share my EOL password?
No, the password is for personal use only. Each person shall apply for an account on its own.

I do not represent an ETSI member organization. Can I apply for an EOL account?
Generally, EOL accounts are reserved for ETSI members. There might be specific cases where an account is created for a non-member with restricted access rights.
If this is your case, please provide the details to the relevant ETSI contact person or if you do not have a specific contact, send the details to This email address is being protected from spambots. You need JavaScript enabled to view it. (so that your request can be forwarded to the relevant person)

I forgot my ETSI username and password. How can I retrieve it?
You can retrieve it via the web interface

How can I change my password?
You can change it via the web interface

Do I need an account to access the ETSI Documentation Service (EDS)?
Yes you do; EDS gives access to the ETSI DVD online updates to subscribers only. This service is payable. To subscribe, contact the ETSI WEBstore at This email address is being protected from spambots. You need JavaScript enabled to view it. .
ETSI member organizations can access with their EOL account (ETSI username and password)

Can I share my EDS password?
The access to the ETSI Documentation Service (EDS) is Company restricted and shall not be communicated to other companies

Do I need an account to download ETSI standards?
No. ETSI standards can be downloaded free of charge via the ETSI Publications Catalogue
Non-members will have to complete a form once and will get their email address validated for further downloads
Members can use their EOL account (ETSI username and password) or a validated email address to download standards

Do I need an account to access the ETSI Portal?
It depends, some areas are public and others are restricted. For example the draft document areas of most technical committees are restricted to members only.

Do I need an account to access the ETSI Docbox area?
Yes you do; this is the ETSI document exchange area of the technical committees restricted to ETSI member representatives

How can I update my contact details registered in the ETSI database?
You can do this with your EOL account (ETSI username and password) via the web interface

Shall I request a new account if I move from my current company?
If you move to another ETSI member company, please modify your 'new' organization via the web interface. Your account is updated automatically when the organization you represent is changed in our database.
If you move to a non ETSI member company you would need to apply for a new account via the web interface when this company has become an ETSI member

Is my EOL account permanent?
No. ETSI automatically deactivates the accounts that have not been used within a year

Voting systems and other tools

Where can I submit comments and vote for ETSI Standards and ETSI Guides?
If you are a designated 'Voting contact' of an ETSI member organization you can do this via e-Approval with your EOL account (ETSI username and password)

Where can I submit comments and vote for ETSI European Standards?
If you are a designated 'Voting contact' of a National Standards Organization (NSO) you can do this via e-Approval with your EOL account (ETSI username and password)

Where can I vote on draft documents, officials, etc. in the Technical Bodies?
If such a vote has been announced within a Technical Body, you represent an ETSI member organization and you are subscribed to the Technical Bodys membership list, you can vote via the Decision support tool

Where can I subscribe/unsubscribe to/from ETSI mailing lists?
The TB Membership/Exploder Lists application allows you to subscribe (and unsubscribe) to one or several lists

Who can give access to the restricted areas?
Access rights are based on Membership; therefore, Members, Associate Members and Counsellors have read access to most of the Technical Bodies documents. Nevertheless each TB chairman or the relevant ETSI support staff can grant limited access to e.g. guests via Access Rights Maintenance (ARM), if appropriate

Validation, certification, testing, security algorithms/codes, MHP test suites

I need information concerning certification
Please see on the ETSI website

Can our company become authorized to certify other organizations as being ETSI compliant?
No. ETSI authorization authority does not exist.
Authorization to certify other organisation is not something related to ETSI but you can look at the world of accreditation and requirements to accredit certification bodies.
ETSI is not a laboratory, not a certification body and only provide standards.
ETSI compliance is not a criteria as such.

How do I know that products to be lawfully placed on the market comply with the requirements?
Your question might relate to the EU regulations and EU directives such the RTTE directive on Radio and Terminal Equipments. In such case products to be lawfully placed on the market must comply with the requirements of a particular directive. The technical requirements can be found in EU Harmonized standards (ENs) and ETSI might have published ENs in the field of your interest (note there are thousands of harmonised standards depending on the products).
Compliance to EU harmonised standards are proven by different means explained in the directive and depending of the products (e.g. radio transmitter or not). In most cases compliance is ensured by supplier's declaration. ETSI is not involved in all these steps.
More info can be found via the New Approach website

Does ETSI provide services like 'support to certification'?
ETSI provides consulting services to for a and industry including 'support to certification' to organisations. Should you be interested by these specific services please see the Forapolis and Interopolis brochures or contact This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

How can I obtain security algorithms/codes or MHP test suites?
Have a look at the website for algorithms, for codes or for MHP test suites. You can also contact This email address is being protected from spambots. You need JavaScript enabled to view it.

Legal (IPR, logo)

I have questions concerning the IPR database
Please refer to the IPR database FAQs

I want to use the ETSI and/or the 3GPP logo. What do I have to do?
For the 3GPP logo please check the 3GPP website
For the ETSI logo please send a request to This email address is being protected from spambots. You need JavaScript enabled to view it.

Guidance by role in ETSI

FAQs to be identified by Sabine/TBS – link to various guides like chairman, rapporteur, NSO contact etc.?